Description

Implementing Cisco Collaboration Applications (CLICA) is a 5-day course which provides students with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance their communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.

This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Objectives:

Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
Configure call recording and monitoring

Audience

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

Network architect
Network designer
Network engineer
Network manager
Network administrator

Upcoming Classes

Virtual Classroom Live
February 10, 2025

$4,200.00

5 Days 10 AM ET - 6 PM ET

Private Training Available

No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.

Course Overview

Module 1: Cisco Unity Connection Integration
Module 2: Cisco Unity Connection Call Handlers
Module 3: Cisco Unity Connection Troubleshooting
Module 4: SSO for Cisco Unified Communications Applications
Module 5: Cisco IM and Presence and Cloud Messaging
Module 6: Cisco IM and Presence and Jabber Customization
Module 7: Cisco IM and Presence Compliance Message Archiving
Module 8: Webex App Troubleshooting
Module 9: Cisco Unified Attendant Console
Module 10: Call Recording and Monitoring

Lab Outline:

Discovery 1: Integrate and Set Up Cisco Unity Connection
Discovery 2: Configure Cisco Unity Connection Call Handlers
Discovery 3: Implement Toll Fraud Prevention
Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
Discovery 5: Troubleshoot Cisco Unity Connection
Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
Discovery 7: Implement Cisco Jabber
Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Discovery 10: Enable Message Archiving and Chat Rooms
Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Discovery 12: Integrate Cisco Unified Attendant Console Advanced
Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring

Upcoming Classes

Virtual Classroom Live
February 10, 2025

$4,200.00

5 Days 10 AM ET - 6 PM ET

Private Training Available

No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.

Prerequisites

Basic understanding of networking technologies.
Basic understanding of voice and video.
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

Upcoming Classes

Virtual Classroom Live
February 10, 2025

$4,200.00

5 Days 10 AM ET - 6 PM ET

Private Training Available

No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.

Implementing Cisco Collaboration Applications

5 Days

Description

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Course Overview

Upcoming Classes

Prerequisites

Upcoming Classes

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