IT Management Skills

Course Overview

Module 1: The Challenge of IT Management

In this module, you will learn how to:

• Transition into management with a new management identity  
• Adopt the best practices for an IT environment  

Module 2: Developing Management Excellence

In this module, you will learn how to:  

• Communicate the importance of introducing new concepts  
• Build managerial competencies
• Apply modern leadership styles that provide value to your team  

Module 3: Managing with Multiple Intelligences

In this module, you will learn how to:  

• Improve your personal leadership style through increased awareness  
• Empower your staff for increased success and long-term growth  
• Lead by example

Module 4: Delegating for Empowerment

In this module, you will learn how to:  

• Inspire collaborative partnerships  
• Identify and work with the strengths of your staff  
• Follow a proven step-by-step process for delegating and gaining acceptance of work  
• Plan your delegation and define tasks  
• Determine effective tracking and follow-up for delegated tasks  
• Negotiate shared expectations  

Module 5: Facilitating Success for IT Teams

In this module, you will learn how to:

• Create a team state of mind
• Facilitate team-building activities
• Strengthen team communication
• Apply a three-level model for team building
• Work effectively across organizational units, time zones, and geographic boundaries
• Overcome the hidden overhead of separation

Module 6: Reinforcing and Redirecting Performance through Coaching

In this module, you will learn how to:

• Set performance measures that work in a technical environment
• Apply a continuous appraisal approach to identify gaps in performance
• Strengthen team performance by integrating coaching and appraisal techniques
• Optimize performance by minimizing typical disruptions in the workplace
• Recognize and address ineffective performance in a clear, constructive manner