ServiceNow Platform Implementation

Course Overview

Module 1: Overview of Now Create

Objectives:

• Recognize ServiceNow product offerings and associate customer needs with product offerings
• Identify the different Now Create phases
• Discover success packs and assets
• Describe a typical project flow and understand how the methodology fits

Activities and Labs:

• Lab 1.01 - Explore the Now Create Portal

Module 2: Initiate

Objectives:

• Initiate phase overview
• Explain roles and responsibilities
• Describe the current architecture
• Identify the implementation team
• Discover and prepare the Kick-Off meeting

Activities and Labs:

• Activity – Kick-Off Meeting discussion
• Lab 2.01 – Create an Implementation Dashboard

Module 3: Plan

Objectives:

• Explain Agile board and how to plan and track sprints and stories
• Practice various instance configuration tasks
• Integrate ServiceNow with a Directory Server to manage authentication and user data
• State how you can drive a high quality solution with Architectural and Technical governance
• Describe CSDM
• Import structured data into an instance using Transform Maps

Activities and Labs:

• Lab 3.01 – Agile Planning and Tracking
• Activity – Class Discussion: Requirement Workshop
• Lab 3.02 - Security Admin Group Set up
• Lab 3.03 - Configure LDAP Authentication and Data Population

Pick one:

• Lab 3.04 -Configure CMDB and Load Data
• Lab 3.05 - Import Foundation Data

Module 4: Execute

Objectives:

• Identify building blocks used in platform and custom applications
• Design solutions to maximize system quality attributes
• Use ServiceNow development tools to improve efficiency
• Explain deployment process and security operations for scoped vs. global applications
• Apply lessons learned to complete a mini-implementation
• Use Agile project management Sprints to segment and organize work

Activities and Labs:

• Lab 4.00: Activity: Sprint Planning
• Lab 4.01: Build HHD Application
• Lab 4.02: Add Delegated Developers
• Lab 4.03: Activity: Mini-implementation

Module 5: Deliver

Objectives:

• Identify code deployment methods
• Test and UAT
• Explain the importance of process user training and change enablement
• Apply lessons learned to complete the go-live

Activities and Labs:

• Activity – Go-Live

Module 6: Close

Objectives:

• Identify reporting project benefits
• Plan on how to stay up to date with most current version of ServiceNow
• Ensure user awareness and training
• Explain the project close down

Prerequisites

ServiceNow Fundamentals