Communication Strategies Virtual Classroom Live December 23, 2024

Course Overview

1 - Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

2 - The Big Picture

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

3 - Understanding Communication Barriers

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

4 - Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

5 - Non-Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

6 - Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

7 - Listening Skills

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

8 - Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

9 - Appreciative Inquiry

• The Purpose of AI
• The Four Stages
• Examples and Case Studies

10 - Mastering the Art of Conversation

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

11 - Advanced Communication Skills

• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

12 - Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Prerequisites

There are no prerequisites for this course.